Terms and Conditions


Orders are only accepted from the United Kingdom and for delivery to the United Kingdom (zones A-D). We do not deliver internationally.
Orders are only accepted through our ecommerce website.
Orders are not accepted over the phone or in writing.
Orders are accepted by us when we dispatch the order.

We reserve the right to refuse all or part of any order due to (but not limited to) the following;

  • Where products are not available
  • Where we cannot obtain authorisation for your payment
  • If there has been a pricing or product description error
  • If you do not meet any eligibility criteria set out in our terms and conditions
  • Where we suspect that there is intent to resell purchased products

Delivery and Returns

All deliveries and returns will be subject to the content contained within and the procedures detailed in the full Delivery and Returns Policies.

Title and Risk

The property in relation to the product shall pass to the customer immediately on delivery of the product to the customer or to anyone accepting the delivery on the customers behalf.


While we endeavor to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice.

Droplet is not a medical device and it is not intended, or to be construed, as medical advice, diagnosis and treatment, and is not a substitute for consultations with qualified health care professionals who are familiar with your individual medical needs. Droplet makes no representation, promise, express warranty or implied warranty concerning the suitability of these materials for any medical use. Spearmark Health Ltd is not a medical organisation and our staff will not and cannot give medical advice or diagnosis. The information and reports generated by us should not be interpreted as a substitute for physician consultation, evaluation or treatment.


We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this website.

Nothing in these terms and conditions shall exclude or limit Our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold Us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.

We exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with late delivery or misrouted delivery of any of the products advertised on this website.


We warrant that (subject to the other provisions of these conditions) on delivery, and for a period of 12 months from the date of delivery, the products shall:

  • Be of satisfactory quality within the meaning of the Consumer Rights Act 2015
  • Be reasonably fit for purpose
  • Be as described

The Company shall not be liable for a breach of any of the warranties if:

  • You make any further use of such products after giving written notice
  • The defect arises because you failed to follow the company’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the products or (if there are none) good trade practice; or you alter or repair such products without the written consent of the company.


You may cancel a contract at any time within 14 days of receiving your product and can provide proof of purchase. You may also cancel a contract before we have dispatched your order by informing us in writing at

You must also return the product(s) to us within 14 days of your written notification unused, undamaged and in a resalable condition at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

In these circumstances you will receive a full refund of the price paid for the order.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws


You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

You may not purchase any products from www.droplet-hydration.com      with the intention of reselling the products.

Force Majeure

We are not liable for failure to perform our obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, severe weather, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity, internet or telephone service.

If a party asserts Force Majeure as an excuse for failure to perform the party’s obligation, then the nonperforming party must prove that the party took reasonable steps to minimize delay or damages caused by foreseeable events, that the party substantially fulfilled all non-excused obligations, and that the other party was timely notified of the likelihood or actual occurrence of an event.

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